Shipping & Returns
Shipping Policy
At Office Pet Store, we are committed to making your shopping experience as simple and convenient as possible. We currently offer shipping across the United Kingdom.
All orders are carefully processed after payment has been confirmed. Processing times may vary depending on product availability and order volume.
Once your order has been shipped, delivery times may vary depending on your location and the shipping method available for your order. Please note that estimated delivery times are not guaranteed and may occasionally be affected by circumstances outside our control.
Return & Exchange Policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the product must be unused, in its original condition, and, when applicable, in its original packaging.
Before sending any item back, please contact our customer support team. We will provide you with the necessary instructions regarding your return.
Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transportation.
Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed using the original payment method.